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Monday, November 5 • 09:00 - 15:30
Improving Citizen Engagement and Government Responsiveness for Better Public Services

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Basic public services are one of the primary touchpoints between citizens and governments. Delivering basic public services that are responsive to citizen needs while managing fiscal resources prudently is a critical function of government. Yet governments are no longer sole stakeholders in this. With the growing demand for improvements in the delivery of public services, some crucial trends that have emerged include: a) citizens and civil society playing key roles in co-designing, monitoring, and co-delivering public services b) the private sector stepping into this space, through public-private sector partnerships and providing services to citizens directly and c) increasing use of technology in delivering and improving public services.

In light of these trends, open government principles of transparency, accountability and participation can be crucial in facilitating government responsiveness to citizens’ needs and better accountability for use of public resources, leading to improvements that are observable and experienced by citizens in their daily lives. Several OGP countries in the Asia-Pacific region have made commitments on opening up data on public services, establishing feedback mechanisms and involving citizens in the design, delivery and monitoring of services. Yet, the Independent Reporting Mechanism findings show limited potential for transformative impact, particularly as the reforms are scaled beyond pilot phases.

There’s a need to develop a better collective understanding of the ways in which the knowledge, skills, networks and capacities of governments, civil society, and other stakeholders can be better leveraged for ensuring that public services remain accountable, citizen-centred and responsive. A stock on the extent to which ongoing or planned open government initiatives tackle the problems they intend to address, gaps that remain and steps for improving outcomes and impact is essential. This workshop to be held at the 2018 OGP Asia-Pacific Regional Meeting will bring together various stakeholders in the service delivery chain - government, civil society, donors, innovators - to explore these issues and develop a community of practice for enhancing the uptake and delivery of ambitious public service delivery commitments through OGP action plans.

avatar for Keitha Booth

Keitha Booth

IRM Researcher for New Zealand, Open Government Partnership
The Open Government Partnership promotes engagement between government, civil society and the private sector. The New Zealand government is implementing its 2018-2021 open government commitments and will soon start work to collaborate with the public to develop its 2021-2023 programme... Read More →
avatar for Michael Cañares

Michael Cañares

Senior Research Manager of Digital Citizenship, World Wide Web Foundation - Open Data Lab Jakarta
Miko is the Senior Research Manager for Digital Citizenship at the Web Foundation. He has more than ten years of research and development work experience at a progressive pace — from community-based project management to regional development, with most of his work rooted mainly... Read More →
avatar for Ivy Ong

Ivy Ong

Partnerships & Events Consultant for Asia-Pacific, Open Government Partnership
I've been a member of the OGP Support Unit since February 2018. I provide support on executing country and local strategies in OGP participating countries in the Asia-Pacific region. This includes facilitating outreach to priority organizations who can help get traction on key thematic... Read More →

avatar for Ani Harutyunyan

Ani Harutyunyan

Programme Development Specialist, Armavir Development Center
avatar for Marina Mkhitaryan

Marina Mkhitaryan

Governance Innovation Advisor, United Nations Development Programme Armenia
avatar for Ariuntungalag Munkhtuvshin

Ariuntungalag Munkhtuvshin

Resource Acquisition and Internal Engagement Lead, World Vision International Mongolia
avatar for Mas Muhammad Gibran Sesunan

Mas Muhammad Gibran Sesunan

Assistant Advisor, Executive Office of the President of Indonesia
avatar for Annalyn Sevilla

Annalyn Sevilla

Undersecretary, Department of Education of the Philippines
Annalyn Sevilla is currently the Deputy MInister (Undersecretary) for Finance – Budget and Performance Monitoring of the Government of the Philippines- Department of Education (DepEd), the office which handles the formulation, implementation and monitoring of DepEd’s budget as... Read More →
avatar for Rolando Toledo

Rolando Toledo

Director of Fiscal Planning and Reforms, Department of Budget and Management of the Philippines

Monday November 5, 2018 09:00 - 15:30 KST
2F Cosmos Room Westin Chosun Hotel

Attendees (1)