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Tuesday, November 6 • 11:00 - 12:30
Citizen Feedback in Practice: Improving Trust and Driving Better Service

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This session highlights different feedback mechanisms and how they can improve the implementation of government programs and services. The session will cover these five pillars of good governance:
1. Diverse participation
2. Open information
3. Incentives
4. Responsiveness
5. Closing the loop

Integrity Action will showcase how it enables citizens to monitor public services and projects using a mobile technology tool in Armenia, while the Armavir Development Center (ADC) will highlight how it engages communities and civil society in this mechanism. SAI Philippines will highlight the country level action in the process of citizen engagement and the effective implementation of reforms.

avatar for Michael Cañares

Michael Cañares

Senior Research Manager of Digital Citizenship, World Wide Web Foundation - Open Data Lab Jakarta
Miko is the Senior Research Manager for Digital Citizenship at the Web Foundation. He has more than ten years of research and development work experience at a progressive pace — from community-based project management to regional development, with most of his work rooted mainly... Read More →

avatar for Enkhbat Amarjargal

Enkhbat Amarjargal

Advisor to the General Auditor, National Audit Office of Mongolia
My name is Enkhbat Amarjargal. I am advisor to the General Auditor of Mongolia. I am also lecturer of Business School of National University of Mongolia, professor (PhD) of Financial Department. My research field is Public Sector Financial Management and Citizen engagement for Budget.I... Read More →
avatar for Ani Harutyunyan

Ani Harutyunyan

Programme Development Specialist, Armavir Development Center
avatar for Aida Maria Talavera

Aida Maria Talavera

Director of Project Management Office, Commission on Audit of the Philippines
I head the Office that manages the Citizen Participatory Audit (CPA) reform strategy and audit technique of the Commission on Audit (COA), SAI of the Republic of the Philippines. The CPA brings together citizens and COA auditors as one audit team to conduct audits of topics which... Read More →
avatar for Derek Thorne

Derek Thorne

Head of Programme Development, Integrity Action
Derek Thorne joined Integrity Action in 2017 and his background combines international development, media and communication. Most recently he worked for the Thomson Reuters Foundation, designing and overseeing programmes aimed at improving journalism standards and boosting coverage... Read More →

Tuesday November 6, 2018 11:00 - 12:30 KST
2F Cosmos Room Westin Chosun Hotel